SHIPPING & RETURNS

SHIPPING POLICY

Welcome to House of Nyxele's Shipping Policy. We are dedicated to providing you with exceptional service and ensuring that your orders arrive in a timely and secure manner. Our shipping methods are carefully selected to deliver your products efficiently while maintaining the highest standards of quality.

Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout. We are unable to verify or modify addresses once an order has been placed.

If an order is shipped to an incorrect address due to customer error, refunds or replacements will not be issued. Please review your shipping details carefully before submitting your order.

Refused or Undeliverable Packages

We do not issue refunds for refused packages or items returned due to an incorrect or incomplete address. Unauthorized returns will not be accepted.

RETURNS, EXCHANGES, & REFUND POLICY

Due to the personal, custom, and small-batch nature of our products and services, all sales are final. We do not offer returns, exchanges, or refunds once an order has been placed.

This policy complies with applicable consumer protection laws.

If your order arrives damaged or incomplete, you must contact us within 3 business days of confirmed delivery and include clear photographs of the product and packaging. Each claim will be reviewed individually to determine an appropriate resolution.

Requests submitted outside of this timeframe may not be eligible for review.